While passengers, especially those who fly frequently, often ignore the preflight safety briefing, they do serve a vital purpose, and over the last few decades these briefings have no doubt allowed passengers and crews to avoid serious injuries and deaths during emergencies. However, the experience of one passenger, who is also a career aviation safety professional, highlights the fact that airlines may not be required to ensure that passengers can hear or understand these safety briefings.
On 20 July 2013 I flew on a SAS MD82 from FCO (Rome) to CPH (Copenhagen), and I was in seat 33A. A panel was just in front of my seat and I could not see the safety demonstration carried out by the flight attendant standing many rows ahead (see photo below). In the same time, listening by the loudspeaker (in English and probably Danish) was difficult and irregular. No other safety information was given before takeoff.
I don’t need to receive a safety demonstration as I have been working in the Italian Civil Aviation Authority for more than 30 years, but the handler and the airline did not know this when they assigned that seat to me. The aircraft was also full of Italians who probably weren’t able to fully understand the message without a visual demonstration. If the demonstration had been different from the usual I would not have been able to understand it at all.
Now I am pretty sure that everything has been done according to the rules, only I would like to know which rules. Is that seat certificated for all kind of passengers? For example many airlines require that emergency exit seats are available only for English speaking people (for example Air Canada). As I think that many MD82s are still in service in the USA, what is your opinion about this topic? - Valter
Dr. Todd Curtis of AirSafe.com responds
You raise an interesting set of questions. I'm not aware of the rules around the world for passenger safety briefings, but in the US, airlines that fly aircraft that are of size of the MD82 have very clear guidance on the visibility of flight attendants during the safety briefing. FAA Advisory Circular AC121-24C describes what is required to be, or should be, covered in oral passenger briefings. In the section that discusses passenger briefing requirements for operations that include flight attendants, it states the following:
The pretakeoff oral briefing should be given so that each passenger can clearly hear it and easily see required demonstrations.
By that standard, it appears that your flight, if it had been a US airline, would not have been in compliance with the requirements of this FAA Advisory Circular.
This advisory circular also requires that an airline provide passenger briefing information in the languages used by the airline. However, there are no requirements that every passenger should be given an oral safety briefing in a language that is understood by that passenger, and there are also no requirements that accommodations be made for passengers who may have limited sight or hearing.
When it comes to exit row seating, in the Advisory Circular the FAA strongly encourages, but does not mandate, that air carriers require crewmembers to provide a preflight personal briefing to each passenger seated in an exit seat. The FAA did not mention whether an exit row passenger should also understand English.
In summary, it appears that the FAA gives US airlines wide latitude when it comes to passengers safety briefings, and from your description of your SAS experience, only the fact that you were not able to see the flight attendant give the briefing would have fallen short of FAA requirements. On your particular flight, the relevant requirements would have been the appropriate European regulations that would have been in effect for SAS.
One of those regulations appears to be European Regulation (Reg CE 8/2008), which unlike the FAA regulation does not specifically require that the safety demonstration be visible to every passenger. Like the FAA Advisory Circular, this European regulation does not specify that the briefing be given in language that a passenger can understand.