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06 February 2008

Interview with Kate Hanni of the Coalition for an Airline Passengers' Bill of Rights

Kate Hanni is one of the founders of the Coalition for Airline Passengers' Bill of Rights. On December 29, 2006, she was a passenger on one of the more than 120 American Airlines flights that were diverted to alternate airports due to weather. Passengers on dozens of those flights were forced to wait on board their aircraft for more than three hours. On Kate Hanni’s flight, the wait was over eight hours, an ordeal that included overstressed toilets, a lack of fresh water and fresh air, and an even greater lack of compassion from the airline.

Kate did far more than just complain about her flight, she and other stranded passengers formed their nonprofit group with the goal of having legislation passed to ensure that this kind of event would not happen again. Her work and the work of her group have been frequently profiled by major news organizations. She’s also testified to the U.S. Congress and to state legislatures around the country.

This interview from February 5, 2008 covers several of the areas of interest of the group, including changing the airline industry's rules on how delayed passengers should be treated. Also discussed was the role that the audience can play in bringing about these changes.

Coalition for an Airline Passengers' Bill of Rights

Passenger Complaint Resources

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